INFORMATION FORM ON OBTAINING AND PROCESSING OF PERSONAL DATA
Located at Kısıklı street no:28 floor:2 office no:206, 34662, Altunizade, İstanbul, TURKEY ALP KAKIM VE SAGLIK SERVICES SANAYI VE TICARET LIMITED SIRKETI and its brands and websites (“Healthagents”, “Health Agents Turkey” and Health Agents Turkey) and its controlling shareholders, parent companies and subsidiaries will hereinafter be collectively referred to as “Health Agents”. As “Data Controller” within the scope of Personal Data Protection Law No. 6698 (“Law”), as “Data Controller” within the scope of Personal Data Protection Law No. 6698 (“Law”) and other relevant laws and regulations, you can process your personal data within the following framework and Health Services No. 3359 Basic Law, Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliated Organizations, Private Hospitals Regulation, Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliated Organizations, Private Hospitals Regulation and other regulations of the Ministry of Health and other laws in force. and processed in accordance with the provisions.
Obtaining, Processing and Processing Purposes of Personal Data
Your personal data is collected and obtained verbally, in writing, visually or electronically, through call centers, websites, verbal or other similar channels, for the purpose of protecting public health, preventive medicine, medical diagnosis, treatment and care services offered by Health Agents Turkey. .
Your general personal data and special personal data, especially your health data, may be processed by Health Agents Turkey for all purposes, including but not limited to the following purposes:
Your identity data and information: Your name, surname, TR Identity Number, passport number or temporary TR Identity Number, date and place of birth, marital status, gender, social security or patient protocol number, as well as other identification data that may help us identify you, and
Your contact information: Your address, telephone number, e-mail address and other contact data, as well as your verbal conversation or call records kept by customer services or patient services departments in accordance with call center standards, and your personal data collected when you contact us by e-mail, letter or other means of communication, and
If you are using the car parking area, your vehicle plate number and
Your accounting information: Your bank account number, IBAN number, credit card data, billing data and other similar financial data and information, and
Your private health insurance data and Social Security Institution data and information required for financing and planning of health services, and
Your camera recordings and images are captured and stored for security and audit purposes when you visit our hospitals or medical centers.
Your health information: Your health information obtained and collected during or as a result of the provision of medical diagnosis, treatment and care services, including but not limited to your laboratory analysis results, test results, medical examination data, appointment data and information, check-up data and prescription data and information. and your personal data regarding your sexual life and
Your health information and other personal data sent or added by you to the healthagentsturkey.com website and
If you apply for a job at Health Agents Turkey, all your personal data and information, including your CV submitted by you, and if you are an employee or related employee of Health Agents Turkey Clinic, all your personal data regarding your employment contract and job aptitude.
All kinds of personal data (including but not limited to your special personal data) obtained by Health Agents Turkey may be processed for the following purposes:
Verifying your identity and
For the purpose of protecting public health, carrying out preventive medicine, medical diagnosis, treatment and care services, planning and management of health services and their financing.
Sharing the information requested in accordance with the relevant laws and regulations with the Ministry of Health and other relevant public institutions and administrations, and
Planning and management of internal operations and daily activities of our Hospitals and Medical Centers and
Measuring, developing and examining patient satisfaction by the Hospital Management, Patient Rights and Patient Experience departments, and
Pharmaceutical supply and
If you make an appointment, we will inform you about the appointment and
Carrying out risk management and quality improvement activities and
Conducting analyzes to further improve health services and
Sharing the information requested by the Patient Services, Financial Affairs and Marketing departments within the scope of financing your health services, payment of your examination, diagnosis and treatment expenses, and your eligibility inquiry, with private health insurance companies, and
Conducting research and studies and
Compliance with legal and regulatory requirements and conditions; and
Sharing the requested information with private health insurance companies during the financing of health services and
Carrying out risk management and quality improvement activities through Quality, Patient Experience and Information Systems departments, and
In exchange for our services, Patient Services, Financial Affairs and relevant departments issue invoices and confirm your relationships with contracted institutions and companies, and
Participation in campaigns and sharing of campaign information by Media and Communications and Call Center departments, designing and delivering special contents, discrete and intangible benefits on web and mobile channels.
Your personal data obtained and processed in accordance with the relevant laws and regulations may be transferred to the physical archives and/or information systems of Health Agents Turkey Clinic and may be kept and stored in both digital and physical environments.
- Transfer of Personal Data
Your personal data may be processed by Health Agents Turkey and its companies, private insurance companies, the Ministry of Health and its sub-units, the Social Security Institution, the General Directorate of Security and other security forces, the General Directorate of Population and Census, the Turkish Pharmacists Association, courts and all other judicial authorities, central etc. third parties, your authorized representatives and agents, and third parties who provide consulting and advisory services to us, including but not limited to lawyers, tax and financial advisors and auditors, and our business partners who act in cooperation with us for the further development or performance of healthcare services for the purposes set out above and other third parties, including regulatory and supervisory institutions and authorities and public authorities, will be processed in accordance with the Law and other applicable laws and regulations for the processing purposes listed above.
- Personal Data Obtaining Methods and Legal Reasons
Your personal data may be used in all kinds of verbal, written, visual or electronic media for the purposes stated above and the execution of all kinds of work within the scope of Health Agents Turkey’s field of activity within the legal framework and in this context, to fulfill all contractual and legal duties and obligations of Health Agents Turkey. It is collected and processed so that it can be performed fully and properly. The legal reasons for collecting and obtaining your personal data are the relevant legal provisions:
Personal Data Protection Law No. 6698, Personal Data Protection Law No. 3359, Health Services Fundamental Law No. 3359 and
Decree Law on the Organization and Duties of the Ministry of Health and its Affiliated Organizations, Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliated Organizations, Private Hospitals Regulation, Regulation on the Processing of Personal Health Information and Protection of Privacy and other regulations of the Ministry of Health and other applicable regulations. laws and provisions.
Additionally, Article 6 of the Law. Article 3. As stated in the paragraph, personal data regarding health can only be used for the protection of public health, preventive medicine, medical diagnosis, execution of treatment and care services, planning of health services and financing, and It can also be processed for management purposes.
- Your Rights Regarding the Protection of Personal Data
In accordance with the law and other relevant legislation, you have the following rights: To learn whether your personal data is being processed, to request information if your personal data has been processed, to access and request personal health data and information, to learn the purpose of processing of personal data and whether they are used for their intended purpose, to You have the right to know the third parties who reside abroad or to whom your personal data is transferred, to learn about your personal data if it is incomplete or incorrectly processed, to request its correction or completion, to request the deletion or destruction of your personal data, to have it corrected or completed if your personal data is incomplete or incorrectly processed. and/or the deletion or destruction of your personal data, you have the right to request information to be given to third parties to whom your personal data has been transferred, and to object to the emergence of a result unfavorable to you by analyzing your processed personal data exclusively through automatic systems.
If you exercise one or more of your rights mentioned above, the relevant information will be communicated to you in a clear and understandable manner, in writing or electronically, using the contact data and information provided by you.
- Data security
Health Agents Turkey protects your personal data in full and strict compliance with all technical and administrative security controls required in accordance with information security standards and procedures. These security actions and measures are taken and provided at a level appropriate to possible risks, taking into account technological possibilities.
- Complaints and Communication
Your personal data is protected within the framework of existing technical and administrative possibilities, and the necessary security measures are taken and provided at a level appropriate to possible risks, taking into account technological possibilities.
You can submit your legal requests by filling out the “Application Form in accordance with the Personal Data Protection Law” at the website “healthagentsturkey.com/gdpr”:
(i) Cumhuriyet Mah. 14050 St. Pasha Mansion A Blk. No:2/10 Onikişubat / Kahramanmaraş, Turkey, together with a petition bearing your wet signature, in an envelope marked “Information Request Under the Personal Data Protection Law” and addressed to the attention of the “Corporate Secretariat” department, by cargo courier service, or
(ii) By sending it through a notary or
(iii) by sending it to info@healthagentsturkey.com via secure electronic means or with a mobile signature, via your registered e-mail address or your e-mail address registered in our system, and/or
(iv) You can send a file in “.docx or .pdf” format addressed to Health Agents Turkey by signing it with your secure e-signature and writing the phrase “Information Request within the Scope of the Personal Data Protection Law” in the subject line of your e-mail to info@healthagentsturkey.com.
You are kindly requested to submit your legal requests within the scope of the law to us by filling out the “Application Form in accordance with the Personal Data Protection Law” at the website healthagentsturkey.com/gdpr and using the communication tools specified in the form.
